Payment Issues
How to pause or cancel your plan while maintaining data continuity.
🎯 Purpose
Identify and resolve common payment-related problems.
📊 Common Scenarios
Issue | Cause | Fix |
Payment failed | Expired or invalid card | Update your payment method |
Account paused | Payment overdue | Add valid card + resume subscription |
Duplicate charge concern | Authorization hold | Wait 24 hours — temporary pre-authorization only |
Ask the AI Assistant: “Why did my payment fail?” — It can check billing logs and guide you to fix the issue.
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