Troubleshooting Sync & Connection
Steps to take if your audiences don’t appear in Meta within 24 hours.
🎯 Purpose
Ensure your audiences sync correctly between Slopeside and Meta Ads Manager.
🧩 Common Sync Issues
Issue | Likely Cause | Fix |
Audience not showing in Meta | Initial sync still processing | Wait up to 24 hours for delivery |
Meta account disconnected | Permission or token expired | Reconnect in Settings → Integrations |
Data not refreshing | Billing pause or expired subscription | Update payment info and reconnect |
Audience size lower than expected | Region or targeting filters applied in Meta | Review targeting settings |
Ask the AI Assistant: “Check my audience sync status.” It will tell you when your last sync completed and flag any connection issues.
🧰 Preventative Tips
- Always verify Meta account permissions after password or access changes.
- Confirm that your account is on an active plan (paused accounts halt syncs).
- Avoid manually editing synced audiences in Meta; Slopeside manages them automatically.
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